faq

FAQ

Have a question about Burke's Outlet? Need to talk to a customer service agent? Call us Toll Free at 1-800-683-8655, or see our Frequently Asked Questions below for answers:

What does it mean when "the Dots Move"?

What is your policy on returns?

Does Burke's Outlet have a policy on labor practices?

Where are your stores located and when are they open?

What about locations in other states?

What payment options do customers have at your stores?

How can I contact someone in your company?

What about opportunities for employment?

How can I get information on what's happening at Burke's Outlet?

How can I unsubscribe from your VIP email service?

Does Burke's Outlet have online shopping?

Do you offer any special shopping discounts?

Are your web sites secure?

WHAT DOES IT MEAN WHEN THE DOTS MOVE?

Burke's Outlet clearance merchandise is marked with colored dots that indicate the % off the ticketed price. Merchandise is dotted at 30%, 50%, 70% and 95% off our original price. At the end of each month, The DOTS MOVE and many items that were 30% off, become 50% off, many of those at 50% off go to 70% off and so on. So check out the clearance racks and save even more when The DOTS MOVE!

WHAT IS YOUR POLICY ON RETURNS?

At Burke's Outlet we want our customers to be satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you can simply return it to any Burke's Outlet location.

Within 30 days of purchase with receipt = method of payment.
After 30 days of purchase with receipt = merchandise certificate.
No receipt with or without tags on merchandise = merchandise certificate issued at the current value of merchandise..
10 day waiting period for cash back on purchases made with a check.
All Sales Final on all clearance 70% to 95% off original price.

You may also exchange it for something else in the store. Click here to locate the store nearest you.

Sales are final on all clearance marked down 70% to 95% off original price.

DOES BURKE'S OUTLET HAVE A POLICY ON LABOR PRACTICES?

Burke's maintains a "Code of Vendor Conduct," which is designed to ensure that our business partners operate ethically and that our merchandise is produced under appropriate conditions - in the United States and around the world. Burke's will not do business with vendors who refuse to abide by our Code, and we make it clear that compromising the letter or spirit of the Code will result in serious consequences - up to and including the termination of orders and any future business dealings.

WHERE ARE YOUR STORES LOCATED AND WHEN ARE THEY OPEN?

Burke's Outlet has store locations across the Sunbelt, in Alabama, Arkansas, California, Kentucky, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, South Carolina, Tennessee, Texas and Virginia. Click here for the store nearest you and its hours of operation.

WHAT ABOUT LOCATIONS IN OTHER STATES?

We operate in Arizona, Florida, and Georgia as Bealls Outlet. Click here for those store locations and their hours of operation.

BURKE'S OUTLETS & BEALLS OUTLETS ARE NOT AFFILIATED WITH BEALLS DEPARTMENT STORES IN TEXAS & NEW MEXICO OR ANY STATES OUTSIDE OF FLORIDA, WHICH ARE A PART OF STAGE STORES

WHAT PAYMENT OPTIONS DO CUSTOMERS HAVE WHEN SHOPPING AT YOUR STORES?

Burke's Outlet Stores accept cash, check, VISA, MasterCard, Discover, American Express, and the Burke's Outlet Credit Card.

HOW CAN I CONTACT SOMEONE IN YOUR COMPANY?

You can contact us four ways:

· By Phone: 1-800-683-8655

· By Fax: (941) 745-2742

· By Email: customerservice@burkesoutlet.com

· By mail: Burke's Outlet

E. R. Beall Center

700 13th Ave. E

Bradenton, Fla. 34208

ATTN: Customer Service

WHAT ARE YOUR OPPORTUNITIES FOR EMPLOYMENT?

Click here for job postings.

HOW CAN I GET INFORMATION ABOUT WHAT'S HAPPENING AT BURKE'S OUTLET?

Join our VIP Shopper program and each week you'll receive an email with the latest on new merchandise arrivals, new store openings, when the dots move and more! Click here to join today.

HOW DO I UNSUBSCRIBE FROM YOUR VIP EMAIL PROGRAM?

Click here to unsubscribe.

DOES BURKE'S OUTLET HAVE ONLINE SHOPPING?

We don't offer online shopping due to the nature of our merchandise buys. We offer exceptionally low prices because our assortments are mainly closeouts. New assortments come in every week-- therefore we can't guarantee that we will have the particular size or color that you are looking for.

We invite you to shop in any of our store locations in Alabama, Arkansas, California, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, South Carolina, Tennessee or Texas. Click here for the location nearest you.

DO YOU HAVE ANY SPECIAL SHOPPING DISCOUNTS?

Yes, we offer the FREE Monday Club card to customers who are 50 and older. This card entitles the user to receive a 15% discount on all purchases every Monday.

The Friday Club card is free to customers aged 49 or younger. This card entitles the user to receive a 15% discount on all purchases every Friday.

ARE YOUR WEBSITES SECURE?

Your Privacy Online
Your personal information is just that-and we keep it private. At Burke's Outlet, we are committed to ensuring your privacy as a customer. We do not sell or exchange names, or any other information about our customers, with any outside parties-period! As a visitor to burkesoutlet.com, our website automatically recognizes your Internet service provider, but you cannot be identified as an individual.

Legal Notice
All users of this web site agree that their access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions further are subject to change at any time without prior notice. Any claim made concerning this notice shall be resolved according to the laws and resolved in the courts of the State of Florida. All content, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Burke's Outlet and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes . Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission of Burke's Outlet first is obtained. This web site may contain typographical errors or inaccuracies and may not be complete or current. Burke's Outlet therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. This web site, and any information or content on this web site, are provided "as is," with all faults. Burke's Outlet makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this web site. Except as otherwise provided under applicable laws, neither Burke's Outlet nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Burke's Outlet is notified in advance of the potential for any such damages. Burke's Outlet as well as page headers, custom graphics, buttons, images and other content on this web site, is subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Burke's Outlet. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited. Burke's Outlet does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Burke's Outlet, which has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between Burke's Outlet and another web site further does not mean that Burke's Outlet endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site. Burke's Outlet does not want to receive confidential, proprietary or trade secret information through this web site. Please note that any information, materials, suggestions, ideas or comments sent to Burke's Outlet will be deemed non-confidential, and, by submitting any such information, you are granting Burke's Outlet an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

This web site is operated by Burke's Outlet. The web site address is http://www.burkesoutlet.com.

The mailing address: Burke's Outlet, E. R. Beall Center, 700 13th Ave. East, Bradenton, FL 34208

The e-mail address is customerservice@burkesoutlet.com.

The telephone number is 1-800-683-8655.