Frequently Asked Questions

Are your websites secure?

Your personal information is just that and we keep it private. At Burkes Outlet, we are committed to ensuring your privacy as a customer. We do not sell or exchange names, or any other information about our customers, with any outside parties - period! As a visitor to burkesoutlet.com, our website automatically recognizes your Internet Service Provider, but you cannot be identified as an individual.

Click here for complete information on Privacy & Security.

What is your policy on returns?

At Burkes Outlet we want our customers to be satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you can simply return it to any Bealls Outlet or Burkes Outlet location
See our Return Policy page for more information.

  • Within 30 days of purchase with receipt = method of payment.
  • After 30 days of purchase with receipt = in store credit.
  • No receipt with or without tags on merchandise = merchandise certificate issued at the current value of merchandise.
  • 10 day waiting period for cash back on purchases made with a check.
  • You may also exchange merchandise for something else in the store.
  • Sales are final on all clearance marked down 70 off original price.
What payment options do customers have?

In-Store:

Bealls Outlet and Burkes Outlet stores currently accept the following payment methods in-store:

  • Cash

  • Personal Checks

  • Bealls Outlet credit card

  • Burkes Outlet credit card

  • Bealls Florida credit card

  • Bealls Family of Stores credit card (all logos)

  • Bealls Outlet and Burkes Outlet gift cards (plus gift cards with Bealls family of store logos)

  • Visa, MasterCard, Discover and American Express

  • Merchandise Store Credits issued by Bealls Outlet or Burkes Outlet stores, only

We accept cash, checks and merchandise store credits in-store only.

Online:

Payment for BeallsOutlet.com and BurkesOutlet.com orders may be processed with the following:

  • Bealls Outlet credit card

  • Burkes Outlet credit card

  • Bealls Florida credit card

  • Bealls Family of Stores credit card (all logos)

  • Bealls Outlet and Burkes Outlet store gift cards (plus any gift card within the Bealls family of stores)*

  • Visa, MasterCard, Discover and American Express**

  • PayPal

* Only 1 store gift card may be redeemed per order.

** We require that your billing address be within the Continental U.S., Alaska, Hawaii, US Virgin Islands or Puerto Rico.  We cannot accept, or process orders placed with overseas major credit cards or international billing addresses.  

Click here to apply, make a payment or for more information 
on Bealls Family of Stores Credit Card.

Where are your stores located and when are they open?

Bealls Outlet and Burkes Outlet have stores in Florida, Georgia, Arizona, South Carolina, North Carolina, Virginia, West Virginia, Tennessee, Kentucky, Alabama, Mississippi, Louisiana, Arkansas, Texas, New Mexico, Nevada, Oklahoma, Kansas, Missouri, Indiana, Illinois, Ohio and Pennsylvania. Visit our store locator to find a store near you. Please contact the store for hours of operation.

Click here to learn more about Burkes Outlet & the Bealls family of stores.

Questions about your Order?

Order status information is available online anytime.

Click here for shipping & delivery information

Will I be charged sales tax online?

If your shipping address is located within one of the states where Burke’s is registered to collect tax, sales tax will be automatically added in accordance with individual state regulations.  Burke’s currently charges tax in the following states: AL, AR, AZ, CA, FL, GA, KY, LA, MS, NC, NM, SC, TN, TX, VA, & WV

While Burke’s does not charge sales tax in every state you, as the purchaser, may have an obligation to file a sales or use tax return.  Please see below for more information:

  • The state of Colorado requires that sales or use tax is due on certain purchases made from Burke’s and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Colorado Department of Revenue's website, www.colorado.gov.
  • The state of Oklahoma requires that sales or use tax is due on certain purchases made from Burke’s and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Oklahoma Department of Revenue's website www.ok.gov.
  • The state of South Dakota requires that sales or use tax is due on certain purchases made from Burke’s and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the South Dakota Department of Revenue's website dor.sd.gov.
  • The state of Vermont requires that sales or use tax is due on certain purchases made from Burke’s and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Vermont Department of Revenue's website, tax.vermont.gov.
How can I get information on what's happening at Burkes Outlet?

Sign up for our emails and each week you'll receive an email with the latest on new merchandise arrivals, new store openings and more! Subscribe at the bottom of any page on our site.

Burkesoutlet.com Site Requirements

Burkesoutlet strives to create a friendly & helpful experience both online & in-store. The website is best viewed by the following browsers via mobile, desktop or tablet:

  • Internet Explorer (version 11 or higher)
  • Microsoft Edge
  • Firefox (version 80 or higher)
  • Chrome (version 80 or higher)
  • iOS (version 13 or higher)

Burkesoutlet.com does utilize Javascript & Cookies. For more information on how to manage your Cookies click here.

Do you have any special shopping discounts?

Yes, we offer a loyalty program called MORE rewards. Learn more.

Email Us

Email Customer Service

 

Or Call Toll Free: 

1-800-683-8655

Monday - Saturday  9:00am - 6:00pm (Eastern)

Sunday 10:00am - 5:00pm (Eastern)

Customer Care Center

P.O. Box 25207

Bradenton, FL 34206-5207

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