Returns & Exchanges

In-Store Returns & Exchanges
  • Items purchased in-store may not be returned by mail.
  • Returns with a receipt dated within 30 days of purchase will be refunded to the original method of payment.
  • Merchandise must be in its original condition and its packaging (unused, unwashed and unworn).
  • Returns without a receipt require a photo ID (state issued driver's license or ID, passport, military ID).  Refund will be issued as an in-store merchandise credit for the current selling price of the item.
  • Returns of Swimwear and Lingerie must have the original price ticket/tags properly attached to the unused item.
  • Due to health reasons, breast pumps, breast pump accessories and fragrances are not returnable.
  • All merchandise returns are subject to system verification and/or management approval.
  • PIN debit card purchases will receive cash back.
  • Returns purchased by a Crypto Currency Purchase will be refunded to an in-store credit with or without a receipt.
  • A 10 day waiting period is required for the return of purchases made by personal check.
  • You may also exchange merchandise for something else in the store.
  • Returns may be made to any Bealls Outlet, Burkes Outlet or Home Centric store location.
Online Order Returns
  • You may return purchases made from our website within 30 days of receipt of your order.
  • Shipping & handling charges are non-refundable.
  • Merchandise returned must be in its original condition and its packaging.
  • Returns of Swimwear and Lingerie must have the original price ticket/tags properly attached to the unused item.
  • Some merchandise returns may be subject to a restocking fee.
  • We apologize as we do not offer an exchange program.  Follow the return instructions below, then place a new order for the desired items at
  • Please note: New order will include shipping & handling charges.
  • Online order returns by mail should be sent to:


    Returns Center

    1806 38th Avenue East

    Bradenton, FL 34208

Returns by Mail
  • Circle the item numbers of the items you are returning on the packing slip. (store purchases not permitted)
  • Enclose the unused, unwashed and unworn merchandise with the tags attached along with the reason for the return.
  • We recommend insuring your package and ship it via a trackable shipping method.  Bealls/Burkes Outlet does not assume responsibility for lost or damaged packages or the whereabouts of your package in transit.
  • Bealls/Burkes Outlet will refund your original form of payment for the purchase amount less shipping and handling within 14 business days of receipt of your return.
  • Original shipping & handling charges are non-refundable as well as the cost to return the item to us.
  • You will receive an email notifying you when we have received your return and credited your account. Please note: it may take a full billing cycle for the credit to appear on your credit card statement.

    If you are returning a gift that was bought by another customer, the original purchaser will receive a credit for the return on their credit card after the item is returned to our fulfillment center unless specific highlighted instruction is included to issue an E-Gift Card to the recipient's email address.  Or, you may return the gifted item to one of our local Outlet stores to receive a store credit or request an even exchange.

Email Us

Email Customer Service


Or Call Toll Free: 


Mon - Sat: 9am - 6pm (EST)

Sun: 10am - 5pm (EST)

Customer Care Center

P.O. Box 25207

Bradenton, FL 34206-5207

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